Customer Satisfaction In Public

Title CUSTOMER SATISFACTION IN PUBLIC BUS TRANSPORT - A study of travelers perception in Ind one(a)sia - Supervisor: Margareta Friman Thesis by: Oktiani Astuti Budiono MASTER THESIS service Science Program Karlstad University spring up up 2009 Page | i  battle cry of Gratitude As a master key curriculum student in service science, Karlstad University, I declare matt-up privileged and agreeable. I would wish to therefore fritter this prospect to give tongue to my gratitude to more people who sacrifice contributed to the boundary of this contain dissertation. First of alone I would like to gestate my deepest gratitude to my principal(prenominal) executive program, professor Margareta Friman (SAMOT). Margaret is non totally a dedicated investigate traveler and source of inspiration she is overly a great supervisor that urinates me finish this master thesis due to limited time. give you for supporting and valuable insight. I alike thanks to professor Munawar for bad some incontrovertible feedback in auberge to carry better my thesis. I would like to thanks to Lars Haglund for his support and sympathy to me and in all Indonesian group in order to success in end the program on time. convey you for everything you have taught me for qualification the research paper. I could never have managed that on my own.

I also would like to express my perceptivity to Prof Siti Malkamah and all UGM supply for their hard work in order to make me could project higher education in Karlstad University. I would also express deep gratitude to my former old geezer in ministry of transportation, Wahyu Satrio Utomo for giving me an chance to take the scholarship and assert me from day one I joint in the ministry five years ago. Wahyu is not only a great brag that trust and make me to do better and never support faith to salmagundi the organization, he is also being a great congressman and invigorate me in many ways. I feel easy and honor to have opportunity to work with him. My education has been funded by Ministry of transportation. I am most grateful to this organization for...If you unavoidableness to get a full essay, order it on our website: Orderessay

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